Overview
Our refund and returns policy lasts 30 days. lf 30 days have passed since your purchase, we can’t offer you a full refund or exchange.To be eligible for a return, your item must be unusedand in the same condition that you received it. lt must also be in the original packaging
Refunds
1:After ordering, if you contact our WhatsApp customer, we will take detailed photos of the goods you ordered for you before sending your package, measure the size for you, send it to you for inspection, andsend the package for you if you are satisfied.(lf you do not contact us, we will also conduct qualityinspection, and will send it out if there is no problem
2:lf the goods have any quality problems or are notdelivered within the specified time, or are detained by customs, l will refund you or send you a new one.(Except for holidays and force majeure delays)
3:Quality problems can be returned free of charge, but if it is not because of quality problems, but because, for example, you don’ t like it, or you have no reason to want to exchange it, you need to bear the round-trip shipping costs.
(After the package is delivered to your door, if it is not received in time due to your problem or is stolenby a thief, we will not be responsible.)
Exchanges
We only replace defective or damaged items. lf youneed to exchange it for a different item, please contact customer service in advance and you can send the item back after getting approval. (Not unconditional approval)
Shipping returns
To return your product, you should mail your productto:{physical address}You will be responsible for paying for your own shipping costs for returning your item. Shipping costs arenon-refundable.lf you receive a refund, the cost of return shipping will be deducted from your refundDepending on where you live, the time it may take for your exchanged product to reach you may vary.If you are returning more expensive items, you mayconsider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item,
Need help?
Contact us at mercury6luxury.com for questions related to refunds and returns
